Internet Support Service offers a variety of web hosting packages to accommodate practically every size and function of web site. Click on the links below for our 4 most popular web hosting packages:

ISS Web Hosting FAQ (Frequently Asked Questions)

What size hosting package is best for me?
Nearly all our clients are able to use the Economy hosting package for their web sites and e-mail management. There are some features in the other packages which enable secure server certificates, e-mail list managers and other special features. If you have questions about hosting which are not answered here, feel free to call or e-mail us and we'll advise you on the package that's right for you.

Do you ever offer any discounts or rebates for hosting?
Yes. Clients who retain ISS for other services (design, scripting, training, etc.) receive a discount off their hosting. We also make special arrangements for some non-profits and small governments on a case by case basis. We also offer discounts to clients who choose annual billing.

Do I have to have a credit card to host with ISS?
No. In fact, we prefer to bill you and receive payment by business check. However, we are able to accept credit cards and even PayPal.

Okay, so these prices are really great, but you must make it up in the set-up fee.
No set up fees for ISS hosting. We started providing hosting services in 1999 because our customers needed better services than we could find with other hosting resellers. We shopped around, and pass the savings along to our clients.

Can I have more than one domain point to my site?
Yes. We charge a one time fee of $15 to point additional domains to your site.

What if my site is so successful I go over my allowed Data Transfer?
You are really not restricted to the Data Transfer of your plan, we will not shut you down. However, during your next billing cycle, you will be billed an additional $12 per Gigabyte of transfer over your account. Think of it like going over your planned minutes for your cell phone.

Are there content restrictions for my web site?
Yes. You may not include any pornographic

What is a virtual domain?
A Virtual Domain means having your own domain (http://www.your-name.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.yourname.com) and by your own personal e-mail address domain name (you@yourname.com).

When you say annually, do you mean pay all the money up front, or pay monthly for one year?
You must pay the full year at once, if you choose the annual billing cycle.
 
Do you charge additional fees for using the mySQL database?
No. It is included in the package.

What steps do I need to take to setup my account with Internet Support Service?
Simply sign-up by filling out our online order form.

How long does it take for my account to be set up?
Your account will be set up within one business day! Once an account is setup an activation notice will be sent to you via e-mail including your user-ID, password, and your unique IP address.

Does ResellToday support Macintosh systems?
Sure. You can use the Fetch program to transfer files from your MAC to our system. You can also use Telnet and the POP e-mail programs like Eudora, Claris E-mail and Netscape Mail.

What is your server type: NT? UNIX?
We use UNIX.

What do autoresponders do and are they included?
An autoresponder will send an automatic reply back to the sender. You can have an unlimited number of autoresponders with no additional cost.

What programs can be used to access e-mail (Outlook Express, Netscape mail, etc.)?
All POP clients can be used-- any program which downloads the files from our server onto your computer. You can use mail user agents which run on our servers (such as pine), with a special configuration. You cannot use IMAP programs. You can also use the web based e-mail program for monitoring your e-mail while you are travelling.

Can I access my web site with or without the "www"?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name.

May I promote my web site with bulk e-mail?
Spamming is in violation of our service agreement. There are legal and ethical issues involved in mass mailing of unsolicited e-mail. Any user of our services who has sent a large number of unsolicited e-mail will have their account closed within 24 hours. A pro-rata share of their current contract will be refunded.
 
What is an e-mail alias and do they come with my package?
An e-mail alias means if you send mail to webmaster@yourdomain.net, that address is aliased to whomever needs to receive it. It can be one person or multiple people, however you need it structured. It is unlimited — get as many as you need for no extra charge!

Do you have a database system?
We use mySQL.

Do you have FTP and FTP Anonymous access?
Yes, we provide both FTP and FTP Anonymous access with the standard and professional hosting levels.

Do you have a limit on the FTP transfer?
No. There is no limit. You can update your pages an unlimited amount of times, at any time you wish.

Do you use Netscape's SSL technology?
We use Apache-SSL which is several times more secure than Netscape SSL.

Are your virtual servers able to work with old and text-mode browsers such as Lynx, or will users with those browsers not find our index.html when putting in only www.ourdomain.com (in other words, are they truly virtual)?
They are truly virtual — you get your very own IP address on the web server. They will work with Lynx.

How many client sites are put on each web server? Do you move sites to different servers if a given server has a high load? Is this monitored?
We do move clients according to demand. We keep the peak CPU load below 10% on all machines.

I would like to know if you support VRML 1.0 and 2.0 mime types wrl and mus?
We support these. You can set your own mime types with your .htaccess file.

Does each virtual account have its own log files?
Yes. You have your own log files.

Do you provide a CGI-BIN personal directory?
Yes, a CGI-BIN is provided in our packages.
 
How can I manage my e-mail users (add/remove/update). How can I setup mail redirection for my users?
To add or delete POP boxes, use the Mail Manager at http://yourdomain.com/menu
You redirect mail by editing the address, un-forwarding to the POP box (which deletes it if that's the only reference to it) and forwarding to whatever e-mail address you desire.
 
Do you offer backward compatibility browser detection?
Yes.

What cgi scripts are preinstalled?
pgpmail.pl, formmail.pl and count.cgi

Do you offer SSI (Server Side Includes)?
SSI is on all of our servers. You just need to be sure that you call your files with the .shtml extension.

What version of Perl do you use?
5.00404
 
Can we set up password protected areas with .htaccess?
Yes you can but we also provide a Protect Directories function in the control panel for easy password protection.

Do you host foreign domains?
Yes we host all types of domains foreign and domestic.
 
Do your servers support IMAP?
Our servers are not configured to be able to support IMAP.

Glossary of Hosting Terms